Privacy Policy

1. Who We Are

AccuTime Ltd provides clocking-in machines, time and attendance systems, mobile clocking solutions, employee tracking systems, accessories and related support services.

AccuTime Ltd
Registered Office: 1/3 Chester Road, Neston, Cheshire, England, CH64 9PA
Telephone: 0151 345 3393
Email: sales@accutime.co.uk

For questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name
• Company or organisation name
• Email address
• Telephone number
• Billing and delivery address
• Information supplied through enquiry or contact forms
• Details of products or services you are interested in
• Order and transaction information
• Customer support and communication records
• Information required to provide technical support
• IP address, browser type, device information and website usage information
• Cookie and analytics information where applicable

We only collect information that is reasonably necessary for the purposes described in this policy.

3. How We Collect Your Information

We may collect personal information when you:

• Submit an enquiry through our website
• Contact us by telephone or email
• Place an order through our website
• Request product advice or technical support
• Register or use a customer account
• Request installation, training or support
• Subscribe to communications where available
• Browse or interact with our website
• Provide information to us during an existing customer relationship

Some technical information may also be collected automatically through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Provide product information and recommendations
• Process and fulfil orders
• Arrange delivery of products
• Process payments
• Provide installation, training and technical support
• Manage warranties, repairs and customer service
• Maintain records of customer communications
• Provide quotations
• Administer customer accounts
• Improve our website, products and customer experience
• Detect and prevent fraudulent or malicious activity
• Comply with legal, accounting and regulatory requirements
• Send relevant marketing communications where permitted by law

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

5. Our Lawful Basis for Using Your Information

Depending on the circumstances, we may process your information because:

Contract – The information is necessary to provide products or services you have requested or to take steps before entering into a contract.

Legal obligation – We are required to keep or process certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – Processing is necessary for the legitimate operation of our business, such as responding to business enquiries, improving our services, maintaining security and providing customer support, provided that your rights and interests are appropriately protected.

Consent – Where required, we may ask for your consent, for example for certain marketing communications or non-essential cookies. Where we rely on consent, you may withdraw it at any time.

6. Orders and Payments

When you purchase products through our website, we may collect the information necessary to process your order, including your name, contact details, billing address and delivery address.

Payments may be processed by third-party payment providers such as PayPal, Stripe or other payment services made available through our website.

We do not generally store full payment card details ourselves. Payment providers process payment information according to their own privacy and security policies.

7. Enquiries and Contact Forms

When you submit an enquiry form, we may collect your:

• Name
• Email address
• Telephone number
• Company name
• Product or service you are enquiring about
• Details included in your message

We use this information to respond to your enquiry and provide relevant product, sales or support information.

8. Customer and Technical Support

Where you request technical assistance, installation or remote support, we may process information necessary to diagnose and resolve the issue.

If remote access to a computer or system is required, this will only be used for the support purpose agreed with you.

We will take reasonable steps to limit access to information that is necessary for providing the requested service.

9. Marketing Communications

We may contact existing or prospective customers with relevant information about AccuTime products and services where we have a lawful basis to do so.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by:

• Using an unsubscribe option where provided; or
• Contacting us at sales@accutime.co.uk

Stopping marketing communications will not prevent us from sending essential communications relating to an existing order, contract or support request.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly
• Maintain shopping cart and account functionality
• Remember user preferences
• Improve security
• Understand website traffic and usage
• Measure website performance
• Support analytics and marketing features where applicable

Where required, non-essential cookies will only be used after appropriate consent has been obtained.

You can also control cookies through your browser settings.

11. Who We Share Information With

We may share personal information with trusted service providers where necessary, including:

• Website and hosting providers
• Payment processors
• Delivery and courier companies
• IT and technical support providers
• Accounting and professional advisers
• Email and communication service providers
• Analytics and website service providers

We may also disclose information where required by law, regulation, court order or another lawful authority.

We do not sell your personal information to third parties.

12. International Data Transfers

Some of the technology or service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place as required by applicable data protection law.

13. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on:

• The nature of our relationship with you
• Warranty or support requirements
• Tax and accounting obligations
• Legal requirements
• The need to establish or defend legal claims

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

14. How We Protect Your Information

We use appropriate organisational and technical measures designed to protect personal information from:

• Unauthorised access
• Accidental loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no internet-based system can be guaranteed to be completely secure.

15. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask what personal information we hold about you
• Request a copy of your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict the way we use your information
• Object to certain processing
• Object to the use of your information for direct marketing
• Request transfer of certain information where applicable
• Withdraw consent where processing is based on consent
• Raise a complaint about how your information has been handled

To exercise your rights, contact:

Email: sales@accutime.co.uk
Telephone: 0151 345 3393

We may need to verify your identity before completing certain requests.

16. Complaints

If you have concerns about how AccuTime Ltd has handled your personal information, please contact us first so that we can investigate the matter.

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).

17. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our website or services
• Changes to how we process information
• Changes to legal or regulatory requirements

The latest version will be published on our website with an updated revision date.

19. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

AccuTime Ltd
1/3 Chester Road
Neston
Cheshire
England
CH64 9PA

Telephone: 0151 345 3393
Email: sales@accutime.co.uk