Delivery arrangements
Confirm the destination, delivery charge and expected lead time for the specific products you need.
AccuTime
Returns & Refunds Policy
Authorisation and return arrangements.
Delivery
AccuTime’s published terms state that UK orders normally arrive within five working days. Delivery dates are estimates. Inspect goods on arrival and report damage promptly.
Warranty
The published hardware warranty is one year, return to base, covering parts and labour but excluding consumables. Refurbished handscanner parts have three months’ cover. Software purchases include 30 days’ telephone support; extended support costs extra.
Returns & refunds
Contact AccuTime for an RMA before returning goods. Package equipment securely and display the authorisation on the parcel. Return charges and refund eligibility depend on the circumstances and published terms.
Terms of sale
Prices exclude VAT, packing and carriage. Full payment is required before dispatch. AccuTime’s full terms cover cancellations, liability, complaints and statutory rights.
These are brief summaries. Read the complete published terms and conditions ↗ before ordering, or ask AccuTime to clarify anything.
Useful to know
Questions to clarify before ordering
Product and service coverage
Check which warranty or support arrangement applies to your model and whether consumables or additional services are included.
Returns and cancellations
Read the complete published terms and discuss your circumstances with AccuTime before returning an item.
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