Identify the system
Have the machine model, software version and any relevant order reference ready.
AccuTime
Technical support
Tell the support team which system you use and what you need help with.
Useful to know
Before contacting technical support
Describe the issue
Note the exact error, when it started and whether one person, one terminal or the whole system is affected.
Protect your records
Keep existing attendance records safe. Avoid a factory reset or deleting data unless the support team has advised you to do so.
The right system starts with a conversation.
Tell us how your team works. We’ll help you find a suitable solution.